5 Most Common PS5 Issues and How to Fix Them

Quick tips to get you up and running again

5 Most Common PS5 Issues and How to Fix Them
Photo by Cash Macanaya / Unsplash.

The PlayStation5 (PS5) is by far one of the most coveted gaming consoles since its release, especially due to the initial shortage of hardware when it first it shelves. While the PS5 might be a state-of-the-art machine, it's not without its share of issues. If you're experiencing bugs or glitches, don't worry, we're here to help. In this story, we'll explore some of the most common problems PS5 users may encounter and provide the necessary solutions to fix them (whether this involves broadband internet concerns or more technical issues). Let's get started.

Rest Mode Freezing

One common issue reported by PS5 owners is the system freezing when trying to enter or exit Rest Mode. If you constantly experience this problem, try the following solutions:

  • Go to Settings > System > Power Saving > Features Available in Rest Mode and disable all options.
  • Ensure that your PS5 is running the latest system software version by going to Settings > System > System Software > System Software Update and Settings.
  • Start your PS5 in Safe Mode (turn off the console, then press and hold the power button for about seven seconds until you hear a second beep) and select Rebuild Database. This process may take some time but can resolve underlying software issues.
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Device Won’t Connect to WiFi

Internet connection is essential to play with your friends online, download updates and patches, and access other features such as streaming apps like YouTube, Netflix, and SLING TV. If your PS5 won't connect to WiFi, try these troubleshooting steps:

  • Check your WiFi network and make sure it’s working properly by connecting other devices to it, like your mobile phone. If it connects, then the issue might be on your gaming console.
  • Power cycle your router. In most cases, turning your router off for a few seconds and then turning it back on fixes any connectivity issues.
  • If your gaming room is far from the router, consider moving your gaming console or your router. Walls and distance can affect the strength of the signal, so it can be a determining factor.
  • If it’s possible to connect your PS5 to the internet via Ethernet, do so. A wired connection is way better than a wireless connection because it’s more stable and less likely to experience physical obstructions.
  • If none of these steps work, it may be time to contact your internet providers for further troubleshooting.

Download and Installation Errors

Downloading games or updates on the PS5 can sometimes encounter errors. If you experience download or installation issues, try these solutions:

  • First, check your internet connection and check if your PS5 is properly connected to the internet. Consider restarting your router or using a wired connection for a more stable download speed.
  • Next, clear the cache. From the Home screen, go to Settings > Storage > Extended Storage or Internal Storage > Games and Apps > Delete > Clear Download Cache.
  • If the download or installation repeatedly fails, delete the game or update it and then attempt to reinstall it.
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Disc Drive Noise or Ejecting Issues

Some users have reported strange noises coming from the PS5's disc drive or difficulties ejecting discs. If a disk is stuck in the console, manually eject the disc by turning off the console completely. After that, you must hold the power button for about seven to eight seconds until you hear the second beep. Doing this should manually eject the disc.

You should also check your PS5’s position. Make sure that it is placed on a stable and level surface because uneven surfaces or vibrations can be the reason of the excessive noise or disc ejection problems. If the issue persists, it’s best to call Sony’s customer support for further assistance.

Performance and System Stability Issues

Lags, freezing, and other performance and stability issues can impact your gaming experience. To fix this, all you need to do is make sure that your software is always updated to the latest version. You can also rebuild the database if you keep encountering software conflicts.

Other ways to fix these issues are by adjusting the display settings, freeing up storage space, and ensuring proper ventilation for your console. Doing these steps should fix any performance and system stability issue you’re experiencing.

Photo by Triyansh Gill / Unsplash.

Final Thoughts

The PS5 is undoubtedly a remarkable gaming console, but encountering issues is not uncommon. By following these solutions provided for common problems, you can effectively troubleshoot and resolve most of these concerns. If you're unable to fix the problem on your own, don't hesitate to reach out to Sony's customer support for assistance. Happy gaming with your PS5!

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